Microcreation understand the business impact of IT service quality and problem resolution based on business needs. IT initiatives and business goals are misaligned. The business management challenge is that its tough to demonstrate the business value of IT services. Communicate performance metrics in real time and in business terms leveraging existing IT management investments.
We delivers the business service management with right information to the right people at the right time, so you can be sure to fully communicate IT service in terms the business can understand.
Microcreation business service management helps your IT operations like:
Manage service level agreements to ensure your customer satisfaction based on actual experience of your employees. Existing technology tiers for full view of your service delivery prioritize performance issues based on business needs and resolve them more quickly with root-cause analysis.